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Account Manager (3 positions) – Lisbon

Mission:

Manage client accounts, ensuring satisfaction, retention, and growth through operational and commercial excellence.

Responsibilities:

• Act as the main point of contact between clients and internal teams.
• Oversee the full client lifecycle: onboarding, performance tracking, feedback, and upselling.
• Monitor performance metrics such as confirmation rates, delivery success, and customer satisfaction.
• Collaborate with the Project Manager and operations teams to optimize results.
• Anticipate client needs and propose tailored strategic solutions.
• Prepare performance reports and presentations for clients.

Requirements:

• Previous experience in account management, client relations, or customer success.
• Excellent communication, empathy, and negotiation skills.
• Basic understanding of e-commerce operations, logistics, and performance metrics (KPI, SLA).
• Strong multitasking and organizational abilities.

Ideal Profile:

A proactive, relationship-driven professional who takes ownership of client success and seeks to build long-term partnerships.

Even if you don’t tick every box — if this sounds like you, let’s talk. Get in touch and let’s build something exceptional together. Contact me at wesley.green@tech-recruitment.eu